Your Made To measure blinds are handmade to your exact measurement and style, making them uniquely yours. Due to this, we are unable to accept returns unless:
- There has been a manufacturing error
- The product received does not match the confirmed order specifications
Please Choose Carefully! Due to the custom-made-to-measure nature of our products, we do not accept returns or issue refunds if you have a change of mind or if you are unhappy with your selection. To avoid any uncertainty, we encourage you to preview your options with our complimentary sample service.
Damaged or Defective goods
In the unlikely occurrence of damaged goods, or if you discover a fault; please let us know right away. To help us resolve it as quickly as possible, we may request multiple photos. Should a repair / replacement be necessary, we will facilitate this at no further cost.
Start your Return here
Before returning your item, please get in touch with our customer service team. This helps us to process your return efficiently and ensures everything goes smoothly.
Please note your order number clearly on the package/s you are returning.
Please return in suitable packaging to avoid damage.(feel free to re-use our packaging!)
Please post your item to our Returns Department at:
Returns address
Unit 7, Mabgate Mills
Macaulay Street,
LS9 7DZ
Leeds
West Yorkshire
When returning an item, we recommend to use tracked/signed for delivery services, as we are not liable for any items lost or damaged while in transit.
If you would prefer to have the item/s collected, we can arrange this for you. It will incur a charge of £ , this price is non-negotiable due to the charge being set by the courier company.